Telecommunication Call Centers
Virtualization Improves Customer Service and Reduces Your Carbon Footprint.
Cox Communications, a leading provider of video, telephone and high-speed Internet services, has a lot of competition and is always growing in both size and workforce. The organization needed a comprehensive and scalable technology solution that would allow for an expanding staff without breaking their budget, while maintaining the same level of excellence in service and support their customers have come to expect.
Findings
Virtualization technology not only allowed Cox Communications to improve and better personalize their customer experience, setting them apart from competitors, but also to simultaneously grow their staff with cost-effective telecommuting solutions. Now their employees can work from anywhere, anytime on the same applications they have in their main offices. Cox Communications can now attract and hire employees from all over the world, unlike competitors who are locked into their surrounding communities. By virtualizing the company’s existing technology, Cox Communications was able to save money, increase service quality scores and “Go Green”.
